How to Share a Concern

At Balance Psychiatric Services, we value respectful, patient-centered care. If you have a question, concern, or complaint, we want to hear from you. Raising a concern will not affect your care and will be handled thoughtfully and professionally.

What You Can Contact Us About

Questions about your treatment plan
Communication concerns
Medication questions or side effects
Professional or administrative concerns
Safety-related concerns

How to Submit a Concern

You may share concerns by email, phone, or secure patient messaging. Contact information is available on our website and patient communications.

What to Expect

Concerns are reviewed by appropriate clinical leadership. Some concerns can be addressed through clarification or communication, while others may require additional review.

Emergencies

If you are in immediate danger, call 911 or 988.